How to find missing e-Transfer

All e-Transfer deposits are accepted by Autodeposit.

However, if your e-Transfer is not showing in your account for any of the reasons below, here's what you need to do:

1. Your E-Transfer is on 'pending' or 'pending auto-deposit' status as shown in your online banking platform.

Please contact your Financial Institution to unblock your e-Transfer.

2. Your Account Number was incomplete or incorrect when you entered it in the message field.

3. You forgot to include your Coinberry Account Number in the message field before sending your e-Transfer.

If you forgot or incorrectly typed your Coinberry account number, please contact our Customer Success team by sending us an email via support@coinberry.com.

In your message, please make sure to include the Interac reference number in order for us to locate your transaction within our system.

This is an 8-digit alphanumeric number which starts with "CA" provided by Interac, not your bank. You normally find your reference number in a receipt via email from Interac directly after your e-Transfer was confirmed.