What you'll need if your account does not pass our automated verification processes
As Coinberry is a registered money service business in Canada, we require the 4 following documents from you if your account does not pass our automated verification or Express Verification processes.
Please Note:
- We can only accept electronic documents, meaning the original e-bill/e-statement that is directly downloaded from your provider's website
- The documents you provide us must be authentic, valid, and current, with no obstructions or modifications
- The documents cannot be a screenshot or photo of a screen
- The name and address on your utility bill must match the name and address on your Coinberry profile
1) Financial Statement (from the past 3 months)
Any of the following:
- Credit card statement
- Bank statement
- Loan account statement (Ex. mortgage)
2) Utility Bill (from the past 3 months)
Any of the following:
- Utility bill (electricity, water, internet, phone)
- A statement issued by a Canadian government body
- CPP statement
- Property tax assessment issued by a municipality
- Provincially-issued vehicle registration
- Benefits statement
- CRA documents
- Notice of assessment
- Requirement to pay notice
- GST refund letter
- Installment reminder/receipt
- T4 statement
3) Photo of Government Issued ID
- Passport or driver's license
- No health cards
- The entire ID must be visible, with no modifications or obstructions
- To see a full list of acceptable IDs, please click here and refer to table 4
4) Selfie with your ID
- Your face clearly visible
- Holding the same ID you submitted
- Holding a piece of paper with "For Coinberry Use Only" and today's date written on it
- Your ID must be clearly visible with nothing being blocked/obstructed
You will receive a response from us via email within 1-2 business days of submitting your documents. If you do not hear from us within that timeframe, please check your junk/spam folder. If there is nothing there, please follow up with us by contacting support@coinberry.ca
What documents you'll need for Business Verification
1) Business Disclosure Form
This document is provided upon getting to the business documents phase of the onboarding process:
- All fields marked with a red asterisk must be completed
- If there is a shareholder, director, or accessor to the account, you will need to provide the following:
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- Their full name
- Phone number
- Home address
- Date of birth
-
- Be as thorough as possible and complete all the fields that are applicable
2) Business Proof of Address
Either of the following:
- A business bank statement
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- Issued within the last 3 months
- No redacted information
- Business name matches bank account name
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- A businessCanada Revenue Agency document
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- Issued within the last 1 year
- No redacted information
- Business name matches name on CRA document
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3) Articles of Incorporation
- Must have all pages
- Must contain your date of incorporation
- Must contain your business number
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