Keeping Your Funds Safe

As many of you may know, Coinberry strives to go above and beyond to keep your funds safe. We wanted to send our Coinberry members an update with some quick safety tips.

1. Make sure all communication presented as from Coinberry is actually from Coinberry.

Our team only uses email addresses that end in @coinberry.com. If you receive an email from us, always note the ending of the email as @coinberry.com

If you receive any communication or have any doubts, just forward it over to our Customer Success heroes and they will check it out and confirm it with you.

2. Keep Your Account Details Protected

Never share your account details with anyone else. This includes your passwords and login details. Also remember to be careful providing access to your devices, including anyone asking to remote into your computer. Keep all devices used to access your Coinberry account safe, be it your mobile device or computer.

Luckily, we make sure we keep your details and account access private and safe. We recommend not sharing your account access with anyone else.

3. Withdrawing Crypto

When sending out funds in crypto, make sure you trust the platform or person receiving the funds. We keep your crypto safe on our platform, but once it’s sent off of Coinberry we no longer remain able to access the funds. Furthermore, we will not be able to retrieve the crypto funds once they've left our platform. 

Any person or company asking for your funds in crypto should be researched. Remember to always practice due diligence. 

4. Advisors

Always keep an eye out for anyone who mentions the ability to advise or make “investments” on your behalf. This could provide someone with access to your crypto that may not intend on returning your funds.

If someone contacts you out of the blue to help you manage your portfolio, remember you’ll be providing them access to funds that aren’t able to be claimed back in the evidence that this is fraudulent.

5. If it sounds too good to be true, it usually is!

Because cryptocurrencies provide a quick and easy way to send funds, while making the funds hard to claim back, fraudulent companies will try to use this to their advantage.

If a company claims to provide large returns that might seem too good to be true, it likely is. If a company requires you to send them an amount before receiving an even larger amount, you’ll want to make sure that this isn’t a ploy to get you to send over your funds.

Lastly, if you are ever in doubt, do not hesitate to reach out to us. We’re always happy to hear from our Coinberry clients and check into any concerns. We’d rather look into the details beforehand as our top priority is keeping your funds safe, so you can enjoy investing in digital assets safely and with confidence.